Privacy Policy – HGH-SA (Pty) Ltd

Introduction

HGH-SA (Pty) Ltd (“HGH-SA”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your information when you use https://hgh-sa.co.za/.

By using our website, you consent to the practices described below.

Information We Collect

We may collect personal information such as your full name, contact details, delivery address, billing information, and order history.

We may also collect technical information including your IP address, browser type, device information, and website usage data.

Communication information such as contact form submissions and email correspondence may also be collected.

How We Use Your Information

Your information may be used to process and fulfil orders, communicate regarding enquiries or purchases, provide customer support, improve our services, comply with legal obligations, and prevent fraud or unlawful activity.

We do not sell, rent, or trade your personal information to third parties.

Confidentiality & Discretion

HGH-SA understands the sensitive nature of certain products and commits to discreet handling of all customer information.

Access to customer data is limited internally, and all employees and contractors are required to maintain strict confidentiality.

Data Protection & Security

We implement reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be 100% secure. Use of our website is at your own risk.

Information Sharing

We may share information with payment processors to complete transactions, courier services for delivery, or when required by law.

We do not share personal information for marketing purposes without consent.

Purchaser Responsibility

By submitting personal information, you confirm that the information provided is accurate and complete and that you are authorised to provide it.

HGH-SA is not responsible for issues arising from inaccurate or false information provided by users.

Cookies & Website Tracking

Our website may use cookies to improve user experience, analyse traffic, and store session information.

You may disable cookies in your browser settings, though this may affect website functionality.

Data Retention

We retain personal information only as long as necessary for business purposes, legal compliance, or dispute resolution.

After this period, information is securely deleted or anonymised.

Your Rights (POPIA)

Under South African law, you have the right to access your personal information, request correction of inaccurate data, request deletion where legally permissible, and object to certain processing.

Requests can be made via the official contact email listed on the website.

Limitation of Liability

To the fullest extent permitted by law, HGH-SA, its owners, directors, employees, contractors, and affiliates shall not be liable for unauthorised third-party access beyond reasonable control, cybersecurity breaches outside our direct negligence, losses arising from user negligence, or damages caused by misuse of the website.

Updates to This Policy

HGH-SA reserves the right to update this Privacy Policy at any time. Changes will be posted on the website with an updated revision date.

Continued use of the website constitutes acceptance of the updated policy.

Contact Information

HGH-SA (Pty) Ltd 
Website: https://hgh-sa.co.za/ 
Email: [Insert Official Email Address]